The Ecommerce Platform Checklist

"Discover the right platform for your business with these 15 questions"

Mike Day - Founder ProStore®

The Ecommerce Platform Checklist: 15 Questions to Ask Before You Choose

Choosing an e-commerce platform is one of the most critical decisions you’ll make for your business. The platform you select will be the foundation for your growth, the engine for your sales, and the daily reality for your operational team.

While it’s tempting to go with the most popular or the most heavily advertised option, the most prevalent choice is no guarantee of success. The right platform is the one that aligns with your specific business model, budget, and long-term ambition. Simply owning the most popular set of tools doesn’t make you a master craftsman.

To help you look beyond the marketing and make a truly informed decision, we’ve created a checklist of 15 essential questions. Use these to evaluate your options and uncover the true nature of what each platform offers.

Ease of Use & Speed to Market

1. How quickly can we go from sign-up to a fully functioning, live store?

2. Is the admin panel intuitive for non-technical users to manage daily?

3. How much developer assistance is required to get the store looking and functioning professionally?

True Cost of Ownership (TCO)

4. What is the total monthly cost, including the essential apps required for features like subscriptions, advanced search, and loyalty programs?

5. Does the platform charge additional transaction fees if we use our preferred payment gateway?

6. Are we automatically forced onto a more expensive plan if our sales volume increases?

Scalability & Performance

7. Does the platform have a reputation for slowing down as more apps and products are added?

8. Is the core platform and its hosting infrastructure engineered to handle high-traffic events like Black Friday without issue?

9. Is security a built-in, managed feature, or am I responsible for preventing hacks and managing vulnerabilities from third-party code?

Customization & Control

10. Are we in complete control of our site’s URL structure for advanced SEO, or are we locked into a rigid format?

11. How much freedom do we have to customize the checkout experience to maximize conversions?

12. Is the platform’s core functionality limited, forcing us to rely on a fragile ecosystem of third-party apps that might conflict or become outdated?

Support & Partnership

13. Is there a single point of contact for all technical issues, or will we be left to manage support tickets with multiple app developers?

14. Does the support model include proactive, strategic guidance to help our business grow?

15. Is the platform’s success tied to our commercial success, or is it tied to selling us more apps and services?

Why Most E-commerce Platforms Miss the Mark for Serious Growth (And How ProStore® Steps In)

At ProStore, we believe the core problem isn’t the platforms themselves, but the underlying business models they represent. While they serve millions, their design often creates hidden costs, operational headaches, and performance compromises that ultimately penalize the very success you’re working so hard to achieve.

1. Shopify (The Accessible Giant)

The Positive: Incredibly easy to start, intuitive interface, vast app store.

The Catch: The low monthly fee is a gateway to a costly “app tax.” Essential features require dozens of monthly subscriptions, creating a fragmented, expensive, and often conflicting ecosystem that degrades performance and consumes management time.

2. BigCommerce (The Built-in Powerhouse)

The Positive: Robust, built-in features (no transaction fees, good SEO).

The Catch: Its “forced upgrade” pricing model penalizes success; crossing revenue thresholds automatically bumps you to higher, more expensive plans. The backend is complex, requiring technical expertise for customization, and its app ecosystem is smaller.

3. WooCommerce (The Open-Source “Freedom”)

The Positive: Free core software, ultimate control, limitless customization on WordPress.

The Catch: “Free” is a myth. You’re responsible for all hosting, security, maintenance, and often expensive premium plugins. You become your own IT department, constantly battling updates, conflicts, and performance optimization, all while dealing with hidden development costs.

4. Magento / Adobe Commerce (The Enterprise Workhorse)

The Positive: Unparalleled flexibility, powerful for complex enterprise needs.

The Catch: Extremely expensive to build, maintain, and secure. Requires highly specialized and costly developers. Updates are complex, and it’s notoriously heavy, often requiring significant optimization to perform well. Not for the faint of heart or budget.

5. Salesforce Commerce Cloud (The Integrated Giant)

The Positive: Deeply integrated with Salesforce CRM, robust for global enterprise.

The Catch: Exorbitantly expensive, complex to implement, and requires a very large, specialized team. Overkill for all but the largest corporations; it’s a platform you adapt to, not one that adapts to you.

6. Squarespace (The Designer’s Friend)

The Positive: Beautiful templates, excellent for design-focused brands, simple drag-and-drop.

The Catch: While visually appealing, its e-commerce functionality is basic and rigid. Limited customization options beyond templates, making it difficult to scale advanced retail operations or add unique features.

7. Wix (The All-in-One Website Builder)

The Positive: Extremely easy to use, great for small businesses wanting a simple online presence.

The Catch: Similar to Squarespace, its e-commerce features are often rudimentary. Scalability can be an issue, and it can be challenging to implement advanced marketing or SEO strategies required for serious growth.

8. Shogun / PageFly (Page Builders)

The Positive: Excellent for creating highly custom, beautiful landing and product pages without code.

The Catch: These are not platforms, but apps that sit on top of platforms (like Shopify). They add another layer of complexity, cost, and potential performance drag to an already app-heavy ecosystem. They solve one problem by adding another dependency.

9. Big Cartel (The Artisan’s Niche)

The Positive: Simple, affordable, ideal for artists and small creators with a few products.

The Catch: Extremely limited in features and scalability. Not designed for growth, extensive product catalogs, or sophisticated marketing. It’s a starter kit, not a growth engine.

10. Ecwid (The “Embed Anywhere” Solution)

The Positive: Can add e-commerce functionality to any existing website (WordPress, Squarespace, etc.).

The Catch: While versatile, it often feels like an add-on rather than a seamless part of your site. Advanced features often come with higher costs, and managing a separate e-commerce component from your main site can lead to operational fragmentation.

Summary

As the breakdowns reveal, most DIY platforms force a trade-off. You can have ease of use, but it comes at the cost of high fees and performance issues (Shopify). You can have powerful features, but at the cost of complexity (BigCommerce). Or you can have total control, but at the cost of becoming your own full-time IT department (WooCommerce).

ProStore is the logical choice because we eliminate these compromises. We provide a single, all-inclusive platform where enterprise-grade features, world-class performance, and managed security are standard. Our success is directly tied to yours, not to selling you more apps. We handle the technology so you can focus on what you do best: building your brand and selling your products.