ProStore® Unified Relations Stream™
Easily maintain timely and professional message turnaround to build positive relationships and foster great customer loyalty.
Performance
Integration
Premium Support
No Apps
Why You Need This
Fast and comprehensive email response directly impacts customer satisfaction, trust, and retention.
Timely and professional email replies show customers that their inquiries or concerns are valued and are being addressed, which helps build positive relationships and fosters loyalty.
Without this, delays in addressing customer inquiries or complaints can occur, leading to frustration and loss of trust.
This can drive customers to competitors, decrease overall satisfaction, and ultimately damage your business reputation.
ProStore® Message Manager is focused entirely on being able to respond to customer queries quickly, consistently, professionally, and with all of the content and information requested by the customer, first time, every time.
As you would expect, contemporary templated CSS email integration comes as standard.
Module Core Features
Message inbox
Message reply builder
Message status indicators
Message finder
Response finder
Customer holistics view
Templated responses
Template guidance
CSS formatting
Email pseudonyms
Quotation management
GDPR Compliance
History view
Voucher codes
Customer peek
Product peek
Order peek
Returns peek
Template peek
Product recommendations
Voucher messages
Instant Follow-ups
Instant Accounting Reminders
Phone Call Manager
Spam filtering